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Shipping & Returns Policy

Policy Summary

  • All coffee is roasted fresh to order and ships weekly.

  • We do not accept returns on roasted coffee.

  • Refunds or replacements may be issued at our discretion for order issues.

  • Customers must contact us promptly if there is a problem with an order.

Shipping Policy

When Will You Get Your Coffee?

All coffee is roasted fresh to order and typically ships every Monday or Tuesday.

Because our coffee is roasted specifically for you, we are unable to offer same-day shipping. Delivery timelines vary based on your selected shipping method and USPS transit times. While we cannot guarantee delivery dates, we do our best to ship promptly after roasting.

Shipping Methods

We ship via the United States Postal Service (USPS) using either flat-rate or weight-based shipping, depending on your order.

Once your shipping label is created, you’ll receive a USPS tracking number by email. Please note that tracking notifications are often sent before your coffee has physically shipped, as labels may be created prior to USPS pickup.

Shipping Issues & Delays

Once an order has been handed off to USPS, AJ Coffee Company is not responsible for delays caused by the carrier, weather, or other factors outside of our control. That said, if your shipment appears lost or significantly delayed, please contact us and we’ll do our best to help.

Local Delivery

We offer limited local delivery for customers in the Dallas–Fort Worth metro area, as our schedule allows. If you believe you may be eligible for local delivery, please contact us before placing your order.

Returns, Refunds, & Replacements Policy
Returns

Due to the perishable nature of roasted coffee, we do not accept returns on coffee purchases. Once coffee leaves our roastery, it can no longer be resold.

Refunds & Replacements

AJ Coffee Company is committed to fairness and quality. While we do not guarantee refunds or replacements, they may be issued at our discretion in cases such as:

  • Orders damaged during shipping
  • Incorrect items received
  • Significant quality concerns

To request a review, please contact us via our contact page or reply directly to your order confirmation email within a reasonable time after delivery. Please include your order number and a clear description of the issue. Photos are helpful when reporting damage.

Damaged Shipments

If your coffee arrives visibly damaged, please notify us as soon as possible. We may require photos of the packaging and contents to assist with USPS claims. Claims submitted without documentation may not be eligible for replacement or refund.

Contact Us

If you have questions about shipping, delivery, or your order, we’re always happy to help. Reach out through our contact page or reply to your order confirmation email, and we’ll take it from there.